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Privacy Policy

This policy explains how your personal information will be treated when you access the website.

We will process and utilise the personal information that you provide in accordance with the Data Protection Act 1998.

Other than in the circumstances described below we will not supply your information to any third party without your consent except where required to do so by law.

The information that we collect:

When you visit this website we do not collect any personal identifying information without your knowledge.

If you register as a member (for example to use the forum) we will collect whatever information that you choose to enter as part of the registration.

If you complete one of the contact forms on the website we will collect whatever information that you choose to enter onto the contact form.

If you telephone us notes of the telephone call may be kept and the call may be recorded.

We may also use cookies. For an explanation of what this means please see the relevant section below.

What we do with this information:

The information provided by you, on a contact form, is used to contact you by email or telephone. It is also used to inform the person contacting you about your circumstances as you have described them.

The information provided by you when registering as a site member is used to contact you in the event that we consider this to be necessary. On an occasional basis we may contact you for the purposes of research using this information. This information might also (in extreme cases) be used to identify you in the event that you post legally contentious material on our forum. 

If you choose to contact an external expert using the relevant contact form you have agreed for that information to be provided directly to that external expert. Once they are in receipt of that information you accept that the information provided is now subject to their privacy policy rather than that of this website.

If you choose to contact an external expert using the relevant contact form you have also agreed that a member of this website’s support team may initially make contact with you. The purpose of this contact may be to fact-find in order to prepare the external expert on your situation, to answer questions that you have posed, to deal with matters that the external experts are not in a position to discuss, or for any other purpose that we deem to be reasonable.

Safeguard of Information

We monitor our security procedures and standards to help prevent unauthorised access to personal information, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.

We take data security very seriously and have numerous safeguards in place. However we cannot guarantee that these safeguards are, or will remain, adequate. We will use all reasonable endeavours to protect the integrity of the information that you provide.

Telephone Call Recording

Any calls with us may be recorded for the purposes of training, compliance and security.

Access to Personal Information

You have the right to request a copy of the personal information that we hold about you and have inaccuracies corrected.

Use of Cookies

We use Google Analytics cookies to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here to read how Google safeguards this data. You can opt out of being tracked by Google Analytics on all websites by clicking here. You can learn more about cookies in general at

If you choose to register for our forum, cookies are used to store the following information: the last time you logged in, your Username and your Encrypted Password. These cookies are stored on your hard drive. Forum cookies are not used to track your movement or perform any function other than to enhance your use of these forums. If you have not enabled cookies in your browser, many of these time-saving features will not work properly. You need to have cookies enabled if you want to enter a private forum or post a topic/reply. You may delete all cookies set by these forums in selecting the "logout" button at the top of any page.

Links to Other Websites

Links to other websites may be available on our website. We have no control over the privacy policies operated by such linked sites. We therefore accept no liability for the privacy polices of other sites or for the treatment of information provided by you to or on other sites.


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(c) Channel Active Limited. Company Number: 06412452. Data Protection Registration: Z1332750.
Telephone calls may be monitored or recorded. Authorised and regulated by the Financial Conduct Authority., Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP. Tel: 0141 2490416.