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Posted - 13 October 2018 :  11:10:45  Show Profile  Reply with Quote
Hi all,

Long story short...

I completed my trust deed and have all discharge papers etc. The trust deed was opened in December 2012 so will be fallping off my credit file before the end of the year. Problem is I had a mobile phone contract with o2 where there was a dispute with my last bill before I left the country to work in 2015. Basically it's been defaulting ever since.

I called o2 to try and sort it out when I noticed it in January as I have never received one letter or phone call saying I owed them money and was told the debt was settled and to email their credit file department. They replied saying the amount was still outstanding and I called again to which they couldn't tell me why I owed them £435.

Now they are saying if I pay half they will settle the other half and my credit file will show as partially settled, but I am going for a mortgage in the next few months and my mortgage advisor told me to ask o2 if I paid in full will they remove the defaults to which they replied no basically. Can defaults be removed? Will it matter if it's paid partially or in full when it comes to the mortgage? Will I get a mortgage at all with defaults from March 2015 to now.

All a bit of a stress after working so hard to get my finances in some sort of order.

Not too short a story...Any help would be greatly appreciated

TDA (Debt Adviser)
Trust Deed Expert

12746 Posts

Posted - 14 October 2018 :  14:20:54  Show Profile  Reply with Quote
Hi Stuh88.

You’d be entitled to ask them what efforts they made to contact you. If they were unaware of your new address though there may not have been much they could do.

You have no right to expect a correctly issued default notice be removed from your credit file.

A satisfied default notice will be better than a partially satisfied one on your credit report. You’d have to decide if the extra payment is worth it.

Your mortgage broker will be the best source of advice as to whether this will affect your mortgage options. There are products for people with less than perfect credit histories.

Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds    

Edited by - TDA (Debt Adviser) on 14 October 2018 14:21:44
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