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Website Launch was launched in late 2007.

We wanted to create a website community where members of the public could conveniently communicate with insolvency and debt advisory experts. We also wanted to enable members of the public to offer each other advice and support based upon their own experiences.

Today, thousands of members have asked many thousands of questions in our forum. We’ve also directly assisted thousands of enquirers who have contacted our advice team for help.

History and Milestones

During 2008 the popularity of the site grew steadily. At the time the website was still very basic. By early 2009 we’d entirely rebuilt the site with a new look, better content, and a forum which people found easier to use. Also in 2009, Kevin Mapstone (now of Grant Thornton) joined our team of experts offering advice to visitors.

In 2010 our visitor numbers grew dramatically. The growth in visitor (and member) numbers enabled us to conduct a unique survey of our visitors. The survey was about trust deeds specifically, but also debt advice in Scotland more generally. The (sometimes shocking) results of the survey were featured in The Herald. They were also included in a presentation to the Scottish insolvency industry by the President of R3 (an association of insolvency professionals).

We built upon this unique research in 2012 by conducting a major member survey on forthcoming Bankruptcy Law Reforms in Scotland (link opens on a PDF document). The insights provided by our members fed into a lively debate about Scottish Government proposals to change the way protected trust deeds worked.  

In 2013 David Tannock joined our team of forum experts to further strengthen the team.

2014 witnessed another technical overhaul of, with a new design implemented to modernise the website.

2015 and 2016 has been a period of change for the UK’s debt advice industry. Our new regulator, the Financial Conduct Authority, has worked hard to improve standards of debt advice throughout the UK. We’re proud that we succeeded in becoming “fully authorised” by the FCA on 5th July 2016. This means that we have regulatory approval to provide debt advisory services throughout the UK.  

Who operates this website?

Channel Active Ltd operates this website. We are authorised and regulated by the Financial Conduct Authority. Our firm reference number is 617772 - you can review our firm’s details on the Financial Services Register

Who are our debt advisers?

If you get in touch with our advice team, you’ll always be helped by a fully qualified debt adviser. You may recognise Amy as the TDA who answers questions on our forum. The other two fully qualified advisers in our team are Andrew and Phil. They also help to cover the “TDA” forum role when Amy isn’t available.  

This debt advisory team is provided by Bright Oak Ltd. Channel Active Ltd (the operator of is connected to Bright Oak Ltd by common ownership and directors.

We don’t just provide advice about Scottish trust deeds. We’re equally qualified to provide you with advice and information about bankruptcy (sequestration), DAS, or informal debt management plans.


Best time to call

Wylie & Bisset Grant Thornton

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(c) Channel Active Limited. Company Number: 06412452. Data Protection Registration: Z1332750.
Telephone calls may be monitored or recorded. Authorised and regulated by the Financial Conduct Authority., Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP. Tel: 0141 2490416.