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2010 Trust Deed Survey Results
| Q1. How did you first hear about Trust Deeds? | |
| A. Friend / Family / Colleague | 18.75% |
| A. Newspaper / Magazine | 7.29% |
| A. Radio | 2.08% |
| A. TV | 1.04% |
| A. Internet | 41.67% |
| A. Debt Advisor | 21.88% |
| A. Other | 11.46% |
| Q2. What sources of debt advice and Trust Deed advice have you used? | |
| A. Website(s) | 61.46% |
| A. Debt Helplines | 25% |
| A. Trust Deed Company | 75% |
| A. Citizens Advice Bureau | 23.96% |
| A. Money Advisor | 15.62% |
| A. None | 1.04% |
| Q3. Have you received advice (from any source) that you now consider to be misleading or incorrect? | |
| A. No | 50.00% |
| A. Yes | 50.00% |
| Q4. While reading any Debt Advice or Trust Deed websites do you consider that you have read any misleading or incorrect information? | |
| A. No | 46.88% |
| A. Yes | 43.75% |
| A. Not Applicable | 8.33% |
| A. No Answer | 1.04% |
| Q5. While talking to any Debt or Trust Deed adviser do you consider that you have been given any misleading or incorrect information? | |
| A. No | 52.08% |
| A. Yes | 46.88% |
| A. Not Applicable | 1.04% |
| Q6. Do you believe that companies providing Debt Advice and Trust Deed advice should be more heavily regulated than they are today? | |
| A. No | 5.21% |
| A. Yes | 77.08% |
| A. Not Sure | 17.71% |
| Q7. Do you believe that any individual that provides Debt Advice or Trust Deed advice should hold a formal professional qualification? | |
| A. No | 5.21% |
| A. Yes | 85.42% |
| A. Not Sure | 9.38% |
| Q8. How would you rate the way your creditors have treated you? | |
| A. Excellent | 9.38% |
| A. Reasonably Good | 25.00% |
| A. OK | 39.58% |
| A. Poor | 18.75% |
| A. Extremely Bad | 6.25% |
| A. No Answer | 1.04% |
| Q9. If you have already had dealings with a Trust Deed company how would you rate the service provided to you? | |
| A. Excellent | 28.12% |
| A. Reasonably Good | 25.00% |
| A. OK | 14.58% |
| A. Poor | 17.71% |
| A. Extremely Bad | 7.29% |
| A. Not Applicable | 7.29% |
| Q10. Do you think that a Trust Deed strikes a fair balance between a debtor and their creditors? | |
| A. No | 15.62% |
| A. Yes | 71.88% |
| A. Not Sure | 11.46% |
| A. No answer | 1.04% |
| Q11. Do you think that there is enough good information available to those considering Trust Deeds? | |
| A. No | 20.83% |
| A. Yes, but it's hard to find | 57.29% |
| A. Yes | 21.88% |
| Q12. Trust Deed agents prepare Trust Deed cases which they then pass/sell to a Trust Deed company. Do you think such agents should be able to charge the client an upfront fee for this service? | |
| A. No | 89.58% |
| A. Yes | 3.12% |
| A. Not Sure | 7.29% |
| Q13. If you are currently in a Trust deed (or have completed one) do you consider that you made the right decision to go ahead? | |
| A. No | 8.23% |
| A. Yes | 69.79% |
| A. Not Sure | 18.75% |
| A. Not Applicable | 3.12% |
| Q14. How do you rate our website (Trust-Deed.co.uk)? | |
| A. Excellent | 66.67% |
| A. Reasonably Good | 26.04% |
| A. OK | 7.29% |
| A. Poor | 0.00% |
| A. Extremely Bad | 0.00% |
Trust Deed Firms
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